FAQ

1. What kinds of products do you sell?

We offer a wide range of products across multiple categories — including arts & crafts, stationery, children’s toys, household essentials, health & beauty items, pocket money toys, pet products, seasonal gifts, greeting cards, and gifts for him/her.

2. Do you offer free delivery?

Yes! We currently offer free delivery on orders over £30. (Standard delivery charges apply below that threshold.)

3. How long does delivery take?

Delivery times can vary depending on your location and the shipping method chosen at checkout. Please check our Delivery & Returns page for full details.

4. Can I track my order?

Yes — once your order has been shipped, you will receive a tracking number via email so you can follow your package until it arrives.

5. What payment methods do you accept?

We accept major debit and credit cards, and details of all payment options will be shown at checkout.

6. What is your returns policy?

You have the right to return most items within 14 days of receipt for a refund or exchange, as long as the goods are unused and in original condition (unless faulty). For detailed instructions, please visit our Returns Policy page.

7. Do you offer discount codes or promotions?

Yes — we occasionally run discount codes, special offers, and promotions. These are offered at our sole discretion and may be amended or withdrawn at any time where lawful to do so. (See our Terms and Conditions for full details.)

8. What if the product I ordered is faulty or damaged?

If an item arrives faulty or damaged, please get in touch with us as soon as possible so we can help resolve the issue. Faulty items are covered under statutory consumer rights.

9. How can I contact customer support?

You can reach us via the contact page on the website or by using the email address or phone number listed in our Contact Us section. We aim to respond to all customer enquiries promptly.

10. Can I change or cancel my order after placing it?

We aim to process orders quickly, but if you contact us shortly after placing an order, we may be able to cancel or amend it. Please check our Terms & Conditions for more information.

11. Do you ship outside the UK?

At present, we primarily deliver within the United Kingdom. For international shipping availability, please check our Delivery section or contact us.

12. How do I use a discount code?

Discount codes can be entered at checkout in the “Promo code” field. Only one code may be used per order unless otherwise stated, and codes may have specific terms attached.